Contact
Casea support is available around the clock. You can get help with your account, bonuses, games or payments via live chat or email.
Customer support
Email: [email protected]
Live chat is available in the casino. To help us identify your account and resolve your enquiry, provide your registered email address or username and a description of the issue. Never send your password.
Payment or game enquiries
For payment enquiries, provide the amount, request date and payment method. For technical issues, include the game name, device model, browser version and exact error message. A screenshot can help clarify the error.
Formal complaints
If an issue remains unresolved after the first response from support, you can submit a written complaint to [email protected].
Your message must come from your registered email address and contain the following:
- Username;
- Full name provided at registration;
- Description of the issue;
- Date and time of the relevant transactions or events.
The subject line must include «COMPLAINT» and the reason for your complaint.
You will receive an outcome within ten days of your complaint being received. Particularly complex cases may take longer.
Taking a break or self-exclusion
You can request a gambling break or self-exclusion at [email protected].