Use of Casea is subject to the Terms and Conditions, the rules of each game and the terms of any activated offers. Where terms differ, the specific conditions of a bonus promotion take precedence. If the language versions of the Casea Terms and Conditions differ, the English version applies.
Only people aged 18 or over who are legally permitted to gamble online where they live may participate. Accounts must be opened in the player’s own name, and all personal details must be accurate.
Only one account is permitted per person, household or address, telephone number or email address, and IP address. Duplicate accounts may be closed, and any associated bonuses and winnings may be forfeited. Accounts must not be sold or transferred to anyone else. Login details must be kept confidential.
Account verification may require proof of identity, proof of address, and documents confirming the payment method and source of deposited funds. Withdrawals require a withdrawable real-money balance, completed wagering requirements and successful verification. The payment account must be in the account holder’s name.
Bonuses have their own eligibility requirements, deadlines, maximum bets and wagering requirements. With the welcome package, the bonus balance and any winnings generated from it are forfeited if a withdrawal is requested before wagering requirements have been met. Caps also apply to the amount that can be converted into real money.
Each round is subject to the rules of the relevant game. Fraud, use of other people’s accounts and abusive behaviour may result in account suspension and the forfeiture of bonuses and winnings.
You can request account closure at [email protected]. For a standard closure, there must be no remaining balance or pending withdrawal requests. If closure is requested while funds or withdrawal requests remain, the amounts concerned may be forfeited.
You can also request self-exclusion at [email protected]. You must not open another account during the exclusion period.
Send enquiries to [email protected]. If an issue remains unresolved after the first response, you can send a complaint to [email protected]. It must be sent from your registered email address and include your username, full name, a description of the issue, and the date and time of the relevant transactions or events. The subject line must contain «COMPLAINT» and the reason for your complaint.
You will receive an outcome within ten days, although complex cases may take longer.